RETURNS, REFUND & RESTOCKING POLICY

BIRDIEBEE RETURN & REFUND POLICY

ORDER PROCESSING & SHIPPING

  • Orders are processed within 3 business days.

  • During high volume (sales, promos, holidays), allow up to 5 business days.

  • International orders included.

  • Orders placed after 12pm EST are counted as the next business day.

Shipping Options (Domestic):

  • FREE STANDARD SHIPPING on U.S. domestic orders of $100+

  • $50–$99.99 = $10

  • $1–$49.99 = $12 (+$4 surcharge for orders under $25)

Shipping Terms:

  • Delivery is the carrier’s responsibility.

  • BIRDIEBEE is not liable for lost/stolen packages or delivery delays due to forces beyond our control.

  • Original shipping costs are non-refundable.

International Shipping:

  • Yes. BIRDIEBEE ships worldwide.

  • Duties/taxes calculated via FlavorCloud at checkout.

  • Customer responsible for duties if FlavorCloud is unavailable.

RETURNS & REFUNDS

⚠️ MANDATORY POLICY DISCLOSURE — PLEASE READ CAREFULLY
By completing a purchase, you agree to the following:

  • STORE CREDIT ONLY: All returns on items purchased with promotions/discounts above 29%, gift-with-purchase, gift-card-with-purchase, or marked “final sale” are only eligible for store credit.

  • REFUNDS TO ORIGINAL PAYMENT: Only available for full-price purchases and for purchases discounted by 29% or less, provided they were not made with additional promotions, gifts, or exclusions.

  • FINAL SALE ITEMS: Not eligible for return, exchange, or store credit under any circumstances.

Return Requirements:

  • Returns must be requested and shipped within 10 days of delivery.

  • (Proof of shipment may be required.)

  • All returns are subject to a $6 restocking fee (deducted from refund/credit).

  • Original shipping costs are non-refundable.

  • One prepaid return label is provided per order (when applicable). Additional shipments must be self-paid.

  • Self-shipped returns must include carrier tracking and proof of delivery.

  • International returns require approval. Customers pay return shipping + $20 restocking fee.

What items are returnable?

  • Items within the 10-day return window (from delivery date).

  • Must be unused, unworn, unwashed, in re-sellable condition.

  • Must be in original packaging with tags intact.

  • Must be free of makeup, perfume, deodorant, snags, scuffs, or tears.

  • Customers must wear underwear when trying on garments.

  • Returns are subject to inspection by our Quality Control team.

What items are non-returnable?

  • Final sale items

  • Gift cards

  • Lingerie, intimates, socks, hats, footwear

  • Worn, laundered, or tag-less garments

  • Items with makeup, perfume, or deodorant stains/scents

EXCHANGES

  • Exchanges are processed as store credit only.

  • Once your return is received and approved, your store credit will be issued.

  • If re-purchasing the same item at a higher price, email love@birdiebee.com for price match or adjustment inquiries.

  • Price match/adjustments will be reviewed based on the promotion terms and are not guaranteed.

REFUND PROCESSING

  • Once your return is received and inspected, you’ll be notified of approval or rejection.

  • Approved refunds/credits are processed within 10 business days.

  • Refund methods:

    • Refund to original payment (when eligible)

    • Store credit (all other valid returns/exchanges)

  • Original shipping costs are non-refundable.

  • Multiple returns against the same store credit may have additional shipping costs deducted.

CANCELLATIONS & PRICE ADJUSTMENTS

  • Orders cannot be cancelled or edited once placed.

  • Cancellation processes are automated and cannot be overridden manually.

  • Price Adjustments: Due to limited inventory and product availability, we do not honor price adjustments, including for purchases made before, during, or after promotional sale periods.

DAMAGED / INCORRECT ITEMS

  • Must be reported within 5 days of delivery.

  • Include order # and photo evidence to love@birdiebee.com (Subject: ORDER ISSUE).

  • Do not return without contacting customer service first.

  • Issues reported after 5 days will be reviewed at our discretion with no guarantee of approval.

WARRANTY

  • 30-day warranty on defects in material/workmanship (Birdiebee.com purchases only).

  • Not valid for third-party sellers or unauthorized platforms.

  • Excludes normal wear, accidents, negligence, or improper care.

  • Eligible items may be repaired, replaced, or credited at our discretion.

GIFT CARDS

  • Delivered via email. No processing fees.

  • Non-refundable, non-returnable.

  • Purchases made with gift cards may only be refunded as gift card balance.

FRAUD NOTICE

FRAUD NOTICE: Fraudulent orders, false claims, abuse of promotions, chargeback threats, intimidation tactics, or return exploitation will result in:

  • Additional restocking fees

  • Permanent account closure

  • Blocking of associated IP addresses and payment methods

  • Notification to fraud monitoring services and/or law enforcement where applicable

  • Potential legal action to recover losses

LEGAL CONSENT

By making a purchase on Birdiebee.com, you:

  • Acknowledge you have read and agreed to this Return & Refund Policy.

  • Understand that store credit is the only remedy for promo/sale/GWP returns.

  • Accept that final sale items are non-returnable and non-refundable under any circumstances.

CUSTOMER SERVICE / ADDITIONAL INQUIRIES

  • For questions regarding a return, refund, or any other order issue, email love@birdiebee.com.

  • Please allow up to 72 business hours for a response (Mon–Fri, excluding holidays).

  • For full details of your rights and obligations, please review our TERMS OF SERVICE.

ADDENDUM: ADDITIONAL FAQ DISCLOSURES

(These sections are informational, not transactional, and do not alter the Return & Refund Policy above.)

SIZING & FIT

  • Every style, fabrication, and body fits differently.

  • Please email love@birdiebee.com for fit/measurement assistance.

  • VERSATILE and VERSATILE+: one-size-fits-most flexible fits.

    • Suggested: VERSATILE = XS–XL

    • Suggested: VERSATILE+ = XL–2X

AMBASSADOR PROGRAM & COMMUNITY FEATURES

  • Apply: email community@birdiebee.com with your name + socials.

  • By submitting content, you grant BIRDIEBEE the right to use it in connection with the brand.

  • Share/tag us: @mybirdiebee #birdiebee #mybirdiebee #yourbirdiebee #birdiebeepartner

Content Disclaimer (see Terms of Service for full legal language):

  • All photos featured have been provided by community members with consent.

  • If you believe your photo has been used without consent, email community@birdiebee.com (Subject: CONSENT).